Returns and restocking policy
Bought tires or wheels from Ochoa's Tire Service and changed your mind? This page explains what you can bring back, how long you have, and what it costs. Effective date: January 1, 2026.
The short version
- Return unmounted, unused tires and wheels within 7 days of purchase.
- Bring your original receipt.
- A 15% restocking fee comes off your refund.
- Mounted or driven-on tires and wheels, special orders, and used tires can't be returned.
What you can return
New tires and wheels that have never been mounted, balanced, or driven on, in the same condition you took them home. Wheels need to be free of scratches, tire marks, and lug-nut marks, and should come back in their original box if they came in one.
Bring them to the shop where you bought them within 7 days of the date on your receipt.
The 15% restocking fee
We charge 15% of the part price on every return. It covers what it costs us to send the part back to the supplier, re-inspect it, and put it back on the shelf.
The fee is on the part price only. Labor that was already done, such as a test fit, is not refunded. For example, a $1,000 set of wheels returned unmounted comes back as an $850 refund.
What you can't return
Mounted or driven-on tires and wheels. Once a tire has been mounted on a wheel, or a tire or wheel has been driven on, it can't be sold as new again.
Special orders. Custom finishes, wheels drilled to order, and special-size tires are ordered just for you and can't go back to the supplier. We always tell you before we place a special order.
Used tires. Used tires are sold as-is and are final sale.
Cancelling an order after you sign
If you cancel after we've ordered your parts, or once they've arrived at the shop, the same 15% restocking fee applies, and special-order parts such as lift and leveling kits can't be refunded if the supplier won't take them back. The price on a signed order is final and isn't adjusted to match another shop's quote. Financed orders are refunded through the finance company. Full details are in our terms of service.
Defects are different
This policy covers changing your mind. If a tire or wheel is defective, or something is wrong with our work, that falls under our regular warranty and the manufacturer's warranty, not this policy — and there is no restocking fee. Call the shop and we will make it right.
How refunds are paid
We refund the same way you paid. Card refunds usually appear within 5 to 10 business days. Cash purchases are refunded in cash at the counter.
Paid a reservation deposit on a package? See our deposit policy for how that deposit is handled.
Where to return
- Ochoa's Tire Service, 6595 Cherry Ave, Long Beach, CA 90805 — 562-422-4449
- Ochoa's Tire Service - Paramount, 6990 N Paramount Blvd, Long Beach, CA 90805 — 562-395-4449
Questions
Call either shop before you make the trip and we will tell you whether your part qualifies. Parts and labor also stay subject to our terms of service.